Purpose of the action: This action is about having a conversation with staff members with the aim of connecting, informing, and respectfully calling on them to take action.

Phone call talking points:

• Because of when we are calling them, you probably won’t get through. That’s ok! We will just leave them loads of messages in their voicemail.
• Be polite and respectful.
• Let them know where you are calling from.
• Let them know about Adani’s coal mine in Australia and why you are concerned.
• Ask them if they’ve heard about Adani’s coal mine.
• Let them know that many Lloyd’s insurers have ruled out insuring Adani.
• Let them know you are ringing to ask that Ark takes action for a safe climate by publicly ruling out providing insurance for Adani’s coal mine.
• IMPORTANT: If you do get through to a staff member and they say ‘they aren’t involved’ or ‘they won’t be involved’ ask for them to send it to you in writing. Let them know your email address so they can send it to you.

PHONE CALL REPORT BACK

To help us collect intel on how Ark are reacting, if you get through to someone at Ark, please email info@stopadani.com with info about what happened and what was said.

EXAMPLE SCRIPT 

(feel free to adapt, especially if you are leaving a message in the voicemail)

Hi there, am I speaking with [staff name]? [listen]

Hi [staff name], my name is [your name]. I’m calling from [where you are from]. I’m calling because I have some questions about Ark’s involvement with Adani’s Charmichael coal project in Australia. Do you know about this coal mine? [listen]

I’m really concerned about this coal mine because [your reasons].

We know there are Lloyd’s insurers working with Adani. We have reason to believe that Ark could be one of the insurers involved, as it hasn’t joined the growing list of other Lloyd’s insurers that have ruled out insuring Adani’s coal project.

I’m calling you, because as an Ark employee, your voice is powerful. We are calling on Ark to be a climate champion and rule out insuring this coal project. Is this something you would like to see Ark do? [listen]

We’re looking for a written statement along the lines of: “Ark will not provide insurance for Adani’s Carmichael coal mine, rail, or port.” Even if Ark is currently insuring Adani, we will take this as a commitment to not re-extend the insurance.

Would you be willing to raise this internally? [listen]

Thanks so much for taking the time to talk with me today. I really appreciate it.

[Ring off]